Issue link: https://epubs.iltanet.org/i/12204
To what extent is your firm using social networking tools similar to Facebook and LinkedIn for internal networking: Extensively 0% 8 6% 24 18% 35 Not at all 26% 70 51% Providing clients with other access through a secure site or restricted search tool Providing clients with direct access to financial information about their matters Practice-specific legal resources or tools available to clients on a paid subscription basis What tools/technology, if any, is your firm using for internal social networking: • Facebook • LinkedIn • SharePoint • Clearspace (now Jive SBS) • Lotus Notes • Ning • Yammer Advising clients about the development of their own internal precedent or other KM systems None 18 25 19% 59 44% Client Facing KM: Identify the client-facing KM initiatives in which your firm is involved. (Check all that apply) Significant use of extranets for matter-related information 33 24% 13% 31 23% 45 33% Other, please specify 13 10% • Client training and seminar programs Please add any further comments or insights regarding KM initiatives, resources, challenges, at your firm/department. • How to set up and retain a KM which all lawyers will use and is not generation specific. • KM is just a matter that needs promotion. Although the service is free (as in no costs involved due to volunteers), it is often seen as a burden and (somewhat) time consuming. • Adoption and usage of KM tools is a continuous challenge. The industry movement towards alt billing should be a tremendous benefit to KM. • A major year of transition for KM - away from IT tools, more to process/project management. • Partners have focused on using KM for practice support, marketing support and client/matter tracking. • Integrating KM strategy across a new international group following a merger. 16 Knowledge Management ILTA White Paper