Digital White Papers

I L T A W H I T E P A P E R | I N F O R M A T I O N G O V E R N E N C E 63 Samantha Duckworth works as an IT Trainer for Verrill Dana LLP in Portland, Maine and has a strong background in customer service, research and reference, technology instruction, digital privacy, cyber security and staff development. Conclusion Each of the above tenets were formulated into the training plan for users migrating to iManage 10. It was an effective delivery method, and the firm is seeing results in many of the areas, especially in the use of version control, which was queried at the start of the training. At the start of training, 27% of documents contained a first version, and now, at the end of the training 32% employ version 2 or higher. An additional aid for users has been the publication of doc types relevant to each practice group to assist in the cross-practice search for documents. Overall, the success of the project is mostly unknown, but optimistic. The group will undertake a second survey to assess these changes after a full year of using iManage 10 to gauge these objective results. Success has been seen anecdotally, in the more consistent application of doc types across more practice groups traditionally not using them. For a law firm such as Verrill, knowledge is necessarily regarded from a practice-based perspective. Knowledge need not be experienced through an intellectual presence in the creation of it, knowledge is a collection of experiences and results, sifted and condensed into work products. The promise to serve legal expertise alongside value to the firm's clients depends on the ability to synthesize and adapt previous work product into the present day's queries. Efficiency at filing documents in the correct location for future retrieval, as well as effective sharing across practice groups are keys to this value proposition. ILTA T O T A L Q U A L I T Y M A N A G E M E N T : C R E A T I N G A C U L T U R E O F S H A R I N G A C R O S S D I V E R S E P R A C T I C E G R O U P S

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