publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/1188906
I L T A W H I T E P A P E R | I N F O R M A T I O N G O V E R N E N C E 59 Nathan Curtis, a Six Sigma Yellow Belt, brings over 20 years of experience working with law firms in the U.S. and overseas in developing industry-first solutions across Information Governance, Litigation Support, Digital Imaging, and traditional Office Services. As a consultant for Mattern, Nathan is focused on emerging technologies and their application in the legal environment, driving results through Mattern's customized RFP process, and overseeing service, technology and policy implementations. C H - C H - C H - C H A N G E S : I G S A Y S I T ' S T I M E T O M A K E A C H A N G E . B U T H O W ? mind firm culture when deploying technolo. Certain firms may be early tech adopters and aggressive in their approach whereas IT may need to take a more active role, such as assisting with email migration to DMS. Strong Change Management Leads to Adoption Success Involve representatives from each practice area in focus group discussions on topics such as DMS directory structure and file nomenclature. IG policy is crucial in guiding user behavior and a population that helped craft components of this stand a greater chance of program ownership. Secure quick wins early on once your new IG policy and retention schedule are in place, such as off-site records disposition and associated storage savings. Tie this into a renegotiation of your off-site storage contract, even if mid-term on your agreement. New providers are often willing to provide incentives that offset early termination penalties while offering permanent removal and/or destruction allowances that allow the firm to adopt a sustainable storage partnership. Highlight these successes in town hall meetings, ongoing training, the firm's intranet, lunchroom posters, etc. The growth of data and its incumbent increased regulatory changes is the new reality of doing business, and why data management issues top the concerns of Chief Legal Officers—and therefore, part of the relationship attorneys now need to preserve. Even though historically attorneys have been disconnected from the business case to prioritize IG processes, the time is now—and forever. ILTA