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M
anaging your data isn't just about
protecting you and your clients from
cyber-threats, it's about generating
actionable insights into your business processes and
opportunities to enhance your business practices and
client service. This article explores the principles
and opportunities of practical data governance
and how they can be applied to keep your firm
more secure while operating more efficiently and
improving client service.
Data Management
Until now the principle of data management has
driven commerce. Contracts and agreements are
crafted, purchase orders are made, products are
delivered with packing slips, and somewhere along
the line payment is rendered and recorded. Successful
businesses keep meticulous records of the costs to
produce the product, the amount their customer paid
for the product, and the number of products sold.
If we apply this to the legal industry, we find
complexity in defining what the product actually
is, how much it cost to produce, and how much the
customer paid for the product. In addition to knowing
where all your data resides and ensuring that it is
secure, data governance for legal is about clarifying
what products you sell, how much they cost to
produce, and how much the firm should charge for
the products to make a profit. It is also about knowing
your customer, their needs and potential future needs
to the best of your ability.
B Y C H R I S T O P H E R Z E G E R S
Data Governance for
Law Firm Growth and
Client Success
