publication of the International Legal Technology Association
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About ILTA Technolo solutions for law organizations and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technolo Association (ILTA) has led the way in sharing knowledge and experience for those faced with challenges in their organizations and legal departments. ILTA members include organizations of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. Learn more at iltanet.org. Statement of Purpose ILTA provides the premier environment for peer connections, education and collective intelligence to leverage the strategic advantages of technolo in the legal profession. Disclaimer This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. Copyright Notice Copyright © ILTA 2019. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. To request permission for use, contact publications@ iltanet.org. Published by ILTA c/o Editor, 159 N. Sangamon Suite 200, Chicago, IL 60607. I N T H I S I S S U E 2019 Information Governance Survey Results I N T R O B Y K A R E N A L L E N 4 What If We Managed Data Like a True Economic Asset? B Y B A R R Y S O L O M O N 15 Data Governance for Law Firm Growth and Client Success B Y C H R I S T O P H E R Z E G E R S 20 Proper Naming and Classification of Files B Y L E I G H I S A A C S 26 The State vs. AI B Y D A N A H A C K L E Y 29 The Elephant In the Room: The Hidden Costs and Risks of Electronic Records Retention B Y D A R R E L L M E R VA U 35 Politics of Information Governance B Y L E I G H I S A A C S A N D D O U G S M I T H 39 Moving Mountains: Massive Data Remediation Project Provides Playbook for Defensible Disposal B Y E R I C P E N D E R 45 Are You Certifiable? B Y K A R E N A L L E N 48 Using Marketing Principles to Effectively Communicate Your Information Governance Program B Y L A U R E N D O E R R I E S 51 Ch-ch-ch-changes: IG Says it's Time to Make a Change. But How? B Y N AT H A N C U R T I S 56 Total Quality Management: Creating a Culture of Sharing Across Diverse Practice Groups B Y S A M A N T H A D U C K W O R T H 60 Information Governance Nirvana Is Real, and It's a Game-Changer B Y L E I G H I S A A C S A N D H A R S H S U TA R I A 64 5 Strategies for Effective Control and Oversight of eDiscovery Spend B Y T H O M A S C . G R I C K S , I I I 68