P
E
E
R
T
O
P
E
E
R
:
I
L
T
A
'
S
Q
U
A
R
T
E
R
L
Y
M
A
G
A
Z
I
N
E
|
S
P
R
I
N
G
2
0
1
9
11
Information governance has significantly
improved. With Zero, emails are filed into
NetDocuments and can be easily found
using Zero's filing audit log making copies
unnecessary. Most importantly, we are driving
down the ratio of our hours worked to hours
billed. Prior to Zero, some of our estimates
showed lawyers spending around 1.5-1.8 hours
in the office for each billable hour. With Zero
in place, we are driving that ratio a lot lower,
which has materially impacted our matter and
overall firm's profitability. ILTA
it worked. The entire process took about ten
minutes. It was like flipping a switch.
Training was not an issue as Zero's
mobile solution is almost identical to Apple
Mail, so quite often our users didn't even notice
that they were using something different.
The mobile pilot was completed by the end of
February and the firm's management made a
decision to move forward with the full roll-out
of the mobile solution and the start of the
desktop pilot after that.
Today, Zero is rolled out, firm-wide,
including all of the firm's lawyers, paralegals,
and secretaries. Time spent filing emails by the
firm's attorneys and legal secretaries has been
cut in half or more, while the percentage of
firm emails filed in NetDocuments has doubled
and continues to grow. Time that attorneys
used to spend on filing is now devoted to
billable work or improving work-life balance.
Discover LegalMind
Learn more at
travelingcoaches.com
Deliver consistent onboarding
Drive learner engagement
Automate compliance programs
Develop and retain talent
Create a culture of continuous learning
Maks Agamir is the Chief
Information Officer at Ropers,
Majeski, Kohn & Bentley, a 100+
attorney firm based in Silicon Valley.
