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gates. These are selected criteria that must be met to
move past each stage in the project. Why does this
specific test need to be passed at this point?
Once you are clear on what success looks like,
make sure to do the measurements, don't let it drop
because everyone says "Oh, the project is going well".
Success metrics help in communicating the success of
the project and add credibility for the next project you
want to undertake. Dig deep into the results you get to
the measurements. Why isn't the metric being met? Dig
deep for patterns that provide you either with comfort…
or show you where there are issues, so you can deal
with them before they become catastrophic.
Measurement and metrics needs to be baked
into every stage of the project. Add the measurements
to your project and engagement meetings, add them
to your communications plan, and add them to your
ongoing improvement and learning strate. Use as
many Why? questions and dig as deeply as you can
at the right places in that process and you may not
only save your monument but also achieve some real
innovation.
If you aren't sure the best questions to ask in a
situation, I'm happy to ask questions to help you figure
it out, at tjjohnson@olenick.com.
Watch for the next installment of "Asking the
Right Questions" when we think about how to ask
the right questions around What's Next? How we can
futureproof our organization? ILTA
A S K I N G T H E R I G H T Q U E S T I O N S
T H E R E ' S
M O R E
O N L I N E !
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spring-2019
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