56
Asking the Right
Questions
TJ Johnson
TJ Johnson is Strategy Director at
Olenick (www.olenick.com). She has
great fun focusing on "StrategicIT" –
looking at innovation, internally and
for clients, and thought leadership
around new ways to help clients
deliver successful projects. TJ has
deep experience in legal technology.
A familiar and well-respected figure
in the legal technology industry, TJ
worked in various capacities for law
firms and legal departments. Most
known for her recent role on the
executive team of ILTA (International
Legal Technology Association) where
she led the strategy development and
execution of ILTA's global portfolio of
events, was instrumental in growing
their premier conference, ILTACON,
and was responsible for the vison and
execution of many strategic projects.
B Y T J J O H N S O N
L
et's dig into whether the "Five Whys" or the "Three Whys" or even "One Why" are the
right questions to ask to help lead your legal organization into the future. Could any
number of Why? help advance innovation projects in your organization?
The Five Whys is an iterative interrogative technique to explore the cause and effect
relationships underlying a particular problem. It was formalized by Toyota in Lean
Manufacturing and later included in Six Sigma. A great use of the technique was the
investigation into the deterioration of the Washington Monument (see image).
Why, Why, Why, Why, Why?
