The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/1065281
P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | W I N T E R 2 0 1 8 25 streamline the matter setup process for our practice groups. The entire development process from inception to deployment including testing took around seven months of one developer's time focusing on the project between 65% and 80% of their time. It was at a time in our internal software development maturity where we didn't have the benefit of dedicated Business Analysts or Project Managers and resulted in a lot of direct contact between the developer and stakeholders. This contact was not limited to just gathering feedback and doing demos; it was full on requirements gathering. were limited to those matters opened with areas of law that corresponded to your practice group, and further your technolo selections if you were a patent attorney. It accomplished this be replacing the mechanisms that ProLaw used to populate blank votes and keyed off of settings maintained by Risk Management and the end users. This was a big success, saving the firm untold numbers of billable hours, and providing niceties such as allowing you to see who had not voted on your matter yet. We all know it is hard to motivate Attorneys to do the things that benefit the firm, but do not result in billable time. Peer powered motivation does however work quite well. This functional time saver laid the foundation for the solution to problem number 2. We were still kicking things into our case management system with no real stops preventing work from happening before we knew if we could take on the business. We also had no way to validate that the information was complete, or that the proposed client would be able to pay us. These issues were handled by a new business intake product (NBI), coupled with a conflicts checking and clearance system. This need led us into a collaboration with our risk management and finance departments to develop an NBI system to both meet their requirements and We all know it is hard to motivate Attorneys to do the things that benefit the firm, but do not result in billable time. Peer powered motivation does however work quite well.