Peer to Peer Magazine

P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | F A L L 2 0 1 8 35 A recent article published by CLO Media found that workers are spending less time fearing change and the impending impact of emerging technologies like AI in the workplace, and instead are investing in how they can capitalize on the benefits it may bring. Nonetheless, ILTA's 2017 Technolo Survey 5 analysis has shown that 89 percent of law firm respondents checked "None/Not Applicable" when posed the question, "If you make use of tools for machine learning, which ones do you use?" While reports of change durability may vary, there is clearly potential presented by new technologies. A recent study by Canada's Human Resources Professional Association (HRPA 6 ) demonstrates key trends for Artificial Intelligence in Human Resources. AI introduces new opportunities for managers and staff to improve recruiting efforts. With AI algorithms, job postings can be analyzed for implicit racial and gender bias, affording recruiters the opportunity to improve the qualitative appropriateness, and thus, the effectiveness of job postings published when recruiting talent. Other AI algorithms can analyze candidate speech patterns for elements of soft skills that can help recruiters whittle down a list of candidates. As for reducing attrition and keeping talent within the organization, an algorithm has been developed for aligning employees with various tasks and career paths. For those supporting and managing employee learning development, such as technolo trainers and talent/performance management, leading learning management systems are leveraging familiar AI technologies to automatically deliver training to learners based upon department, role, and previously selected course topics. Not only does this reduce time spent by system administrators and others on course assignment and recommendation tasks, but also affords the learner a customized educational and user experience. It won't be all rosy. AI is projected to replace human beings in certain job roles and tasks at some point; but by the same token, we can expect new roles to be created by it. We can also expect cumbersome workflows and processes to be augmented by reducing time spent on menial tasks, allowing people more time to use human intelligence to solve business problems. In its 2018 report, PriceWaterhouseCoopers indicates that (PwC) Nicki C. Kastellorizios-Lee has been with Greenberg Traurig since 2009, earning a Master's Degree in Information Systems, Business Systems Analysis (MSIS) from DePaul University in 2015. In her role, Nicki conducts information gathering activities and techniques to help write business, system, and user requirements for projects surrounding system and solution implementations. Nicki is passionate about the practice of business analysis since it helps organizations achieve key results and positive outcomes that align with overall business strategy and organizational goals. "67% of executives say AI will help humans and machines work together to be stronger using both artificial and human intelligence." 7 Emerging technologies will tremendously reshape the way we work, and thanks to change durability, our end user population is probably readier than we think. What's Next? A Call to Action How will your organization respond to changes produced by new technologies and change cadences? How will those who administer and support technological change across your organization gear-up for constant change? What measures will your organization take to rethink change management practices to be better-suited for an increasingly change tolerant end user population? What AI technologies will you invest in and leverage to enhance your organization's success? Technolo is everywhere. Change is ubiquitous. Evolution is inevitable. Humanity is agile. People will continue to grow and change. History demonstrates this. Humanity's willingness to embrace technological change is a direct result of the constant presence, and heightened prevalence, of the changes introduced by emerging technologies (AI, AR, and IoT), etc. Organizations can use the growing trend of change durability and the increasing number of Type R's to cultivate a business culture of change tolerance. ILTA

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