P
E
E
R
T
O
P
E
E
R
:
I
L
T
A
'
S
Q
U
A
R
T
E
R
L
Y
M
A
G
A
Z
I
N
E
|
F
A
L
L
2
0
1
8
9
C T I C E S
Contributors
Michael Lowe is the President of HardingLowe, a strategy and management
consulting firm. Formerly an executive at Accenture, for the past nine years he
has worked with top-tier law firms, specializing in strategy, business process re-
engineering, and operational improvement. He can be contacted at: mike.lowe@
hardinglowe.com.
Steve Gluckman is the founder of LawFirmElearning and the co-author of
E-Learning for Law Firms, a best-selling book published by the American Bar
Association. He led all Professional Development and Talent Management for Manatt,
Phelps & Phillips, LLP, and has also supported scores of AmLaw 200 firms with a variety
of award-winning online learning initiatives. Steve also serves as a Senior Fellow at
Harvard's Center for Business and Government
Arup Das is CEO of Alphaserve Technologies. He is an expert in institutional level
technology governance and operational risk management standards that are
prevalent in hedge funds, private equity funds, venture capital funds and global
law firms. Mr. Das holds an MBA from Cornell University and sits on its Board of
Entrepreneurship; he also has a Masters in Analytics from Villanova University where
he is an advisor for their Center of Business Intelligence.
Jennifer Cuenot leads McDermott, Will & Emery's Global IT Support organization;
providing white glove support to more than 2,500 attorneys and staff in 20 locations
across the world. She is a featured speaker in connection with user adoption of
technology, cyber security awareness, project management, outsourcing, and learning
and development at ILTA and LegalTech conferences. Jen won the ILTA 2015 Support
Professional of the Year and the HDI Elite CSAT 50 Award.
