Digital White Papers

2 WWW.ILTANET.ORG | ILTA WHITE PAPER LITIGATION AND PRACTICE SUPPORT Introduction ABOUT ILTA Technology solutions for law firms and legal departments get more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2018. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 1431 Opus Place, Suite 110, Downers Grove, IL 60515. This publication consists of two parts: educational articles and survey results. This cumulative intelligence provides insight into the business and practice of litigation support, where the industry is today, and how we are innovating for the future, from the perspective of your peers. The articles reflect the broad spectrum of our work and the varied backgrounds of our writers. Litigation support is practiced in organizations large and small, locally, and across borders. The articles highlight the changing privacy and security landscape with GDPR, discuss the increased demand for professional development vis-à-vis certifications, and provide resources for managing your team. The content extends to modernizing operations, navigating mergers, and leveraging business intelligence to manage costs. ILTA's annual Litigation Support survey complements the articles, uncovering the trends that drive our content. The survey results show the division of labor between in-house and service providers, growing maturity in the use of targeted analytics and machine learning, and heightened demand for industry certifications. While the polling suggests the billable hour still dominates, we see alternative pricing challenging the status quo. We also see the SaaS market growing as firms and legal departments move to cloud-based systems. We hope you take a nugget of knowledge back to your legal department or firm, share with a colleague or friend, or pay it forward by educating others. A big Thank You to the ILTA Litigation Support Content Coordinating Team and the survey team for their leadership, ideas, and words, and the editorial staff for editing and curating the content! We are pleased to present the 2018 ILTA Litigation Support white paper. by Richard W. Brooman and Gillian Glass

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