Peer to Peer Magazine

45 WWW.ILTANET.ORG The Big Data Boon: Artificial Intelligence for Advanced Information Management FEATURES At a glance, lawyers can quickly understand how a document has evolved over time. PETER WALLQVIST Peter Wallqvist is VP of Strategy at iManage. He started his career in the information retrieval industry as a research engineer at BT Research at the turn of the millennium. From there he went on to being part of delivering some of the largest and high profile search and unstructured data processing systems in the world. In 2010, he co-founded AI pioneer RAVN Systems, which was acquired by iManage in 2017. Based on the analysis of a user's original search, smart refiners can make it easy to filter down large result sets, much like a good internet shopping site. Users can zero in on exactly what they're looking for in the smallest number of clicks. You can also save time spent finding documents through the use of smart work lists that provide one-click access to all recent clients, maers or engagements, email messages and documents. This list of recent documents is automatically populated and lets users resume their work right where they le off. Meanwhile, "recent searches" functionality can remember the search terms a user has entered to make searching easier. Smart Document Timelines Keeping track of "what's going on" with a legal document is relatively easy when you're the only aorney working on it. This task becomes more difficult when there are multiple people working on the same document — each making their own edits and additions that change the big picture. As with search, intelligence has a role to play here. Smart timelines can auto-populate and provide a more Facebook-like view of document interactions, serving up fast insight into who has been doing work on documents and what work has been done. Utilizing graphic elements allows these smart timelines to visually present the history of a document across versions, showing peaks and valleys that expose critical points in the document/maer life cycle. At a glance, lawyers can quickly understand how a document has evolved over time and who has changed it, viewed it or performed some other activity (such as printing). What is the end result? Professionals can beer stay on top of their continually changing work, helping them make faster and beer decisions. Smart Email Management Email is the primary work product and means of collaboration for many professionals. However, managing email messages and document aachments side by side with other work product is an ongoing challenge. What if artificial intelligence could lend a hand? A "suggested filing" function can use AI to analyze user behavior and suggest where email should be filed based on identifying paerns like the email conversation and participants in an email. Taking this functionality one step further, an "automated filing" function can automatically file conversations that users have tagged in a maer file, based on conversation. This functionality works hand in hand with the ability to automatically track and group email threads so large volumes of filed communications are automatically clustered by conversation. One of the biggest benefits of taking advantage of AI and machine learning to streamline email filing processes is that it ensures that email messages typically isolated in individual inboxes are part of the shared and governed engagement file, making it easy to search across, find and access all work product for any maer. Today's Workloads Demand a Smarter Approach These days, having a single, centralized repository for all documents and email messages should be a standard practice. Lawyers should ask their document and work product management vendors how they will move beyond managing documents and email messages and add value to that cache of information. How are they going to fold in various forms of intelligence that can make the tasks that professionals carry out every day quicker, easier and more effective? With new innovations like smart search, smart document timelines and smart email management, document and work product management systems are taking the next step forward. For professionals, this is more than a chance to improve productivity and make beer decisions — it's an opportunity to work smarter. P2P

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