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KNOWLEDGE MANAGEMENT 28 WWW.ILTANET.ORG | ILTA WHITE PAPER What do you do when one of your oldest and most costly vendor relationships takes a dramatic turn for the worse? When your preferred provider no longer appears interested in offering their product to you at a price that reflects declining use and a growing number of alternatives in the market? When the relationship makes you feel like a hostage instead of a partner? That was our situation, and we are sharing our story hoping it will resonate with and help others. The world of legal information has changed in recent years. As the landscape of research tools continues to evolve in exciting and useful ways, we need to re-examine past, well-reasoned choices and longstanding biases to make hard decisions about which resources stay in our firms and which go. Driven by the ever-shiing tension between cost and benefit, firms can no longer support expensive research resources that come with vendor-mandated requirements to purchase large sets of redundant content or enterprise-wide access that is neither needed nor desired. In addition, firms have strong incentives to free up budget dollars for forward- looking tools with analytics and artificial intelligence (AI) features, which can anticipate future legal practice needs being developed and offered largely outside the traditional research vendor realm. These and other reasons compelled White & Case to foster a new path forward, optimizing our portfolio of research tools so they meet practice needs, do not overlap significantly and deliver appropriate value. We wanted to: by Oz Benamram and Kathy Skinner of White & Case, LLP Are You Your Vendor's Captive? How To Optimize Your Research Dollars Are You Your Vendor's Captive? How To Optimize Your Research Dollars

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