Digital White Papers

Knowledge Management: One Size Does Not Fit All

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Issue link: http://epubs.iltanet.org/i/698367

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KNOWLEDGE MANAGEMENT 56 WWW.ILTANET.ORG | ILTA WHITE PAPER "Machine-learning algorithms are really kind of stupid. They need so many examples to learn." – John Martinis, Physicist, Google's Quantum Artificial Intelligence Lab This is an interesting statement considering the state of our industry and the state of knowledge management (KM). KM practitioners should step back from their respective industries and look at the consumer realm. What is happening in the world outside of where we get our paychecks? What KM tools are people using every day? Let's explore some of the technologies behind the companies shaping global consumer knowledge management. Artificial Intelligence Artificial intelligence (AI) is a game-changer for KM. A fascinating example is how Google's AI recently beat the Go world champion. Go is an abstract strategy game for two players; the primary aim is to surround more territory than your opponent. One of the oldest board games still played today –– dating back over 2,500 years to ancient China –– the game is considered exponentially more complex than chess, with millions of possible moves. The games rules are simple, but, as the saying goes, it has more possible positions than there are atoms in the universe. Because of the level of intuition required to play well, computers had been presumed unable to play at a world-class level. Just last year, experts estimated it would be 10 years before AI could take on Go. It didn't take that long. This March, Google's DeepMind AI beat the world champion an impressive four games to one. Elon Musk, head of Tesla, SpaceX and Open AI, called this a new phase forward for AI. But it has not been the only step forward. by Eric Hunter of Bradford & Barthel, LLP and Spherical Models, LLC Machine-Learning Algorithms Are Still Kind of Stupid Machine-Learning Algorithms Are Still Kind of Stupid

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