KNOWLEDGE MANAGEMENT
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"We believe that professions have much to learn from one
another. Many have become increasingly introspective,
driven into greater specialization, so that practitioners
within a given profession oen have a limited view of the
work and achievements of their own colleagues, still less of
the activities and profession of other disciplines."
— Richard Susskind and Daniel Susskind,
"The Future of the Professions"
The legal knowledge management (KM) community has
done a terrific job of building connections with one another — this
publication is evidence of that. But a tightly networked community can
run the risk of inadvertently becoming an echo chamber, in which the
same ideas, observations and strategies are bounced within its walls.
Fortunately, our cousins in other professional services organizations
represent rich sources of perspectives, experiences and philosophies
for legal KM professionals to tap into for ideas and inspiration.
Tasked with discovering what we might learn from similarly
situated professionals, I contacted a diverse group of KM leaders
in non-legal professional services and scholars in the field of KM. I
reviewed articles, presentations and speeches prepared by accounting,
consulting and architectural design and engineering professionals. The
generously shared input received from KM professionals far exceeded
my expectations and the scope of this article. Here I focus on our
differences and the four most interesting and potentially actionable
lessons learned for legal KM professionals.
by Amy Halverson of Wilson Sonsini Goodrich & Rosati
What Can Legal KM Learn from
Other Professional Services
Organizations?
What Can Legal KM Learn from Other Professional Services Organizations?
