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Knowledge Management: One Size Does Not Fit All

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Page 11 of 57

KNOWLEDGE MANAGEMENT 12 WWW.ILTANET.ORG | ILTA WHITE PAPER Boosting Enterprise Search with Beer Metadata by Flyn L. Flesher of Ogletree, Deakins, Nash, Smoak & Stewart, P.C. Boosting Enterprise Search with Better Metadata Maintaining complete, accurate, up-to-date metadata can be beneficial, and sometimes necessary, to finding the right information at the right time. Unfortunately, gathering accurate metadata can be as difficult as it is worthwhile. Metadata is any data about other data. The three groups of metadata most relevant to law firms are data about a firm's documents (such as the document's author, created and last modified dates, and file type), employees (such as title, location and date hired) and maers or projects (such as client, dates opened and closed, and maer type). These three groups of metadata oen overlap and can benefit enterprise search. It's time to give your enterprise search a boost with beer metadata. Benefiting from Metadata Enterprise search has changed and improved considerably the practice of law and legal knowledge management (KM). Before enterprise search, legal professionals relied heavily on their colleagues to help locate relevant information. To find past work product, they needed to hunt through oen complex folder structures in a document server or KM repository, hoping that their colleagues had appropriately named and filed the needed materials. The best options for identifying internal subject maer experts was knocking on doors or sending an all-aorney email in the hope that someone would respond. To identify past maers the firm handled involving a specific area of law or industry, one could only hope that colleagues meaningfully described their maers at file opening (and that the information was searchable).

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