Digital White Papers

Knowledge Management: One Size Does Not Fit All

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2 WWW.ILTANET.ORG | ILTA WHITE PAPER KNOWLEDGE MANAGEMENT Introduction ABOUT ILTA Technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2016. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748. The phrase "one size fits all" applies to many things, but knowledge management (KM) is not one of them. To represent the wide variety of needs of legal KM practitioners, this year's white paper aims to provide a balance of practical takeaways and theoretical food for thought. We kick off with a road map for architecting an organization's information to support its business strategy and achieve transformation, and then we look at how the skillful use of high-quality metadata can help organizations boost their enterprise search results. Authors walk us through tailoring KM initiatives to meet the diverse needs of specific practice areas and how KM professionals can continue to advance knowledge sharing in the face of client pressures to lock content down in our security- conscious world. You'll read an intriguing case study of one firm's success with implementing an innovative incentive program that truly has lawyers contributing to KM, and we'll explore how to expose, capture and share tacit knowledge –– the elusive know-how that constitutes any organizations' invaluable intellectual capital. One of our authors has provided KM insights from non-legal professional services organizations that bring to light stimulating food for thought, and we finish with advances that will shape KM's future. Although one size does not fit all in the KM world, most of the articles in this publication were inspired by direct requests from ILTA's members, and we trust you will find something that's just your size. As always, we thank each of the authors and their organizations for sharing their experience and insight. Introduction GINEVRA SAYLOR ILTA's Content Coordinating Team

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