Digital White Papers

November 2015: Business and Financial Management

publication of the International Legal Technology Association

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ILTA WHITE PAPER: NOVEMBER 2015 WWW.ILTANET.ORG 6 CLOC has defined the areas of responsibility: • Alternative Support Models: Drive departmental efficiency by leveraging managed services, legal process outsourcing (LPO) and other service providers. • Communications: Work collaboratively across the legal ecosystem to create consistent global processes, from onboarding to complex project management support. Publish regular departmental communications, plan and execute all-hands meetings. • Cross-Functional Alignment: Create and drive relationships with other key company functions, such as HR, IT, finance and workplace resources. Represent the legal organization at CLOC. • Data Analytics: Collect and analyze relevant data from department tools and industry sources. Define objectives to provide metrics and dashboards that drive efficiencies and optimize spend, etc. WHAT DOES LEGAL OPERATIONS COVER? To facilitate the development of the role and create a standard for legal operations excellence, the Corporate Legal Operations Consortium (CLOC), an association of legal operations executives from some of the largest companies in the world, have identified the following core responsibilities that a corporate legal operations function should support: About the Author Jeffrey Franke is Chief of Staff to the General Counsel and the Director of Global Legal Operations at Yahoo, Inc. He has over 20 years of experience at major high- tech companies and in private practice. Jeffrey supports strategic and financial planning and management, tool implementation, vendor management, department communications, knowledge management, Web portal development, electronic billing, contract management and other cross-departmental issues. Contact him at About the Author Connie Brenton is Chief of Staff and Director of Legal Operations at NetApp Inc., where she has created an innovative and best-in-class legal department. Connie is a founding member of the Bay Area Corporate Legal Operations Consortium (CLOC). She was named Law Department Operations Manager of the Year, Technology Advocacy Professional of the Year and was presented the In-House Impact Award for Data Driven Operational Improvement in 2015. Contact her at LEGAL OPERATIONS STRATEGIC PLANNING FINANCIAL MANAGEMENT VENDOR MANAGEMENT DATA ANALYTICS TECHNOLOGY SUPPORT ALTERNATIVE SUPPORT MODELS KNOWLEDGE MANAGEMENT GROWTH AND DEVELOPMENT COMMUNICATIONS GLOBAL DATA GOVERNANCE/ RECORDS MANAGEMENT LITIGATION SUPPORT CROSS-FUNCTIONAL ALIGNMENT

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