Digital White Papers

KM and ECM

publication of the International Legal Technology Association

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ILTA WHITE PAPER: JULY 2015 WWW.ILTANET.ORG 3 ABOUT ILTA Providing technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA provides the premier environment for peer connections, education and collective intelligence to leverage the strategic advantages of technology in the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2015. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748. Enterprise content management (ECM) and knowledge management (KM), long viewed as separate disciplines, have much in common; and they come together nicely to provide the foundation for this publication with a focus on information management. FROM THE EDITOR Many of the articles in this white paper reflect the intersection of ECM and KM, whereas some provide guidance on topics still specific to each area. With so much talk about the practice of law being poised for transformation, the common theme of our articles is how KM and ECM can promote that change and help firms use and adapt new technology to make that change successful. The engaging and informative articles in this white paper cover a lot of ground. You'll read about designing a firm's first KM program and fresh strategies for a veteran program; successfully managing change in a profession populated with risk-averse, introspective personalities; whether law firms can truly innovate; the future of KM; improving search capabilities; offboarding challenges associated with lateral lawyer movement; and more. Thank you to our authors, who shared insights to help support the building blocks for information management. We would also like to thank the KM and ECM Peer Groups for all their assistance in bringing this white paper together. Enjoy! Randi Mayes Executive Director

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