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KM and ECM

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ILTA WHITE PAPER: JULY 2015 WWW.ILTANET.ORG 14 About the Author Sally Gonzalez is an independent consultant who is recognized as a leading expert in knowledge management, strategic technology planning and process improvement for the legal services industry. During her 30-year career, Sally has held top KM and IT leadership roles in several global law firms and has provided consulting to companies around the globe. Sally is based in Phoenix, Arizona and can be contacted at sally.r.gonzalez@outlook.com. Architecting KM: Blueprints for Novices to Experts Setting knowledge management (KM) goals and objectives is a critical task for every KM leader. No matter what stage of KM your firm is at, the most important question is, "What should we do now, and how will it deliver value to the firm?" Staying focused and delivering value will ensure KM is an essential part of your firm's success. KM is a voyage, not a destination. There is no one right path, and you must find your own way. As you think about your KM goals, balance your firm's current business priorities with its KM capabilities. By matching the two, you can set realistic objectives. Over time, as your firm's KM capabilities strengthen, you can target more demanding, complex goals.

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