Peer to Peer Magazine

September 2011

The quarterly publication of the International Legal Technology Association

Issue link: http://epubs.iltanet.org/i/43128

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contents September 2011 ASKTHE Son Nguyen Son Nguyen, Senior Manager of Software Development at Fish & Richardson P.C., was responsible for migrating Office 2003 Word toolbars into Ribbon Controls for Word 2010, while his team was responsible for ensuring all software –– custom and third-party –– would be compatible with the firm's Windows 7 and Office 2010 rollout. Son also wrote an award-winning Outlook plug-in that allows attorneys and staff to access all major data sources across the firm from one centralized location. He can be reached at nguyen@fr.com. EXPERT A New Breed of Professionals Carlos Rodriguez Carlos Rodriguez, Network Manager at Nexsen Pruet, is responsible for designing, implementing and maintaining day-to-day operations of the firm's network and security infrastructure. With more than 12 years of successful technology engineering and leadership experience, he has been recognized as a professional who leads teams to deliver technologies and reach common goals, while adding value to others. He can be reached at crodriguez@nexsenpruet.com. Meredith Williams Meredith Williams, Chief Knowledge Management Officer at Baker, Donelson, Bearman, Caldwell & Berkowitz, PC, is passionate about KM. Meredith started the knowledge management department at her firm over 10 years ago and has grown it into a world-renowned program. She can be reached at mlwilliams@ bakerdonelson.com. 9 young professional 10 22 28 30 34 38 20 www.iltanet.org Peer to Peer Letter from the Director Best Practices Ask the Expert Tech Focus Ask the Vendor Smart Moves Case Studies How IT Can Help Build HR's Arsenal (and Utilize It).................................. 48 Becoming an Effective Values-Based Leader........................... 54 When the Timing Is Right: Making a Business Case for More Staff .................... 61 Building a Bridge Between IT and Library Services................................ 63 PAGE 52 Just Like Athletes... Lawyers Can Benefit from (Business Development) Coaching ........... 69 Are You Spamming Your Clients? ................. 74 Law Clerk 2.0: Evolving from Document Managers to Case Managers.................... 79 K E N O KOZIE K 2 93 94 Letter from the President Member Resources New Members, Event Calendar and More Peer to Peer the quarterly magazine of ILTA 7 102 Becoming an Effective Values-Based Leader by Steven D. Wingert PAGE 59 When the Timing Is Right: Making a Business Case for More Staff by Catherine R. Reilly PAGE 62 Building a Bridge Between IT and Library Services by Greg Lambert and Scott Preston PAGE 72 Are You Spamming Your Clients? by John Veldkamp, Doug Ladendorf and Bill Vannerson PAGE 77 Law Clerk 2.0: Evolving from Document Managers to Case Managers by Jennifer Johnson Peer to Peer the quarterly magazine of ILTA 45 features PAGE 46 How IT Can Help Build HR's Arsenal (and Utilize It) by Thomas E. Bennett In some organizations, the relationship between the HR and IT departments is sketchy, each viewing the other as an entity to be endured, but not embraced (or trusted). But we've all been there: You're looking for someone who knows Linux command- line syntax and can tune a MySQL database like a fine piano. Or maybe you need a VMware guru who can also whip up installation packages in Admin Studio. So you sit down to craft the perfect job posting, listing in detail the qualifications of the position –– skills needed, educational requirements and certifications desired. As you add more and more details, your perfect job description starts showing signs of bloat. Undaunted, you press onward with additional details and more acronyms. You add an operating system here and a vendor product there. By now, your brief, on-point job description looks like the winning entry in a bad grammar contest. You need a new outlook, a fresh set of eyes, someone with the skills and experience to know what works and what doesn't in the recruiting wars. Too bad you didn't contact HR right from the start… PAGE 67 Just Like Athletes... Lawyers Can Benefit from (Business Development) Coaching by Janet Ellen Raasch Inside ILTA Popular Webinars, Crossword Puzzle, Lessons Learned

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