ILTA WHITE PAPER: OCTOBER 2014 WWW.ILTANET.ORG
17
Swim Lanes:
Mapping
Processes While
Learning To Swim
About the Author
Michelle Spencer, Senior Trainer of Information Management at Bracewell &
Giuliani LLP, does curriculum development and coordinates firmwide training
projects from the firm's Austin office. She has worked in various positions for
Texas law firms since high school, always ending up helping and training people.
For over 15 years, Michelle has been providing training and desktop support, and
she believes in understanding the demands on her users, the work they do and
speaking their language. Contact her at michelle.spencer@bgllp.com.
Any project you undertake is going to affect or be affected
by your processes. Looking at your firm's processes is vitally important:
If you don't know what they are, how informed and effective will your
projects and initiatives be? You need your processes to be documented
for business continuity and for succession planning. Documenting
processes also impacts training, my focus. Having processes
documented can be invaluable in training new people in your firm,
especially those who are directly involved in them.
