Digital White Papers

October 2014: Business and Financial Management

publication of the International Legal Technology Association

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ILTA WHITE PAPER: OCTOBER 2014 WWW.ILTANET.ORG 2 Just as you should monitor your vital signs for general physical health, organizations need to continuously review their processes for healthy business operations. Pricing, billing, collections and other workflows are some of the basic functions that keep law firms in tip-top shape. How do you keep your finger on the pulse of what's working, what isn't and what opportunities lie ahead? The articles in this white paper provide sage advice on diagnosing and treating inefficiencies within both law firms and legal departments. They also explore how to improve your organization's approaches to capturing, measuring and reporting on data, business intelligence, process mapping, data visualization and much more. We're hopeful you'll discover many news ways of maintaining a healthy business! I'd like to thank the members of ILTA's Business and Financial Management Peer Group Steering Committee for driving the content within these pages. I also extend our thanks to the many authors who shared their knowledge, experiences and successes. Enjoy, and please contact me at cemerson@bryancave.com if you have any ideas for future topics. Chris Emerson Vice President, ILTA's Business and Financial Management Peer Group Steering Committee FROM THE PEER GROUP Welcome to the 2014 Business and Financial Management White Paper! ABOUT ILTA Technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA provides the premier environment for peer connections, education and collective intelligence to leverage the strategic advantages of technology in the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2014. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748.

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