Digital White Papers

July 2014: Knowledge Management

publication of the International Legal Technology Association

Issue link: https://epubs.iltanet.org/i/355985

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ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG 15 2014 KM SURVEY RESULTS What systems, processes and resources does your organization use; what role does KM play concerning each? Answer Options Response Percent Response Count Client access to content 20.3% 14 Developing a formal KM strategy 26.1% 18 Document assembly 11.6% 8 Document management system (installing, upgrading or implementing matter centricity) 13.0% 9 Email management 15.9% 11 Enterprise search 26.1% 18 Expert systems 10.1% 7 Internal collaboration with Web 2.0 8.7% 6 Litigation support (e-discovery, case management and similar) 14.5% 10 Matter or client page or dashboard development for internal use 11.6% 8 Matter tracking (collecting information and reporting on matters) 8.7% 6 Portal (implementing or upgrading) 29.0% 20 Precedent development (drafting models, implementing West km, enhancing a precedent system and similar) 20.3% 14 Promoting existing KM resources to increase ROI 15.9% 11 Supporting business development (drafting updates or pitch materials, tracking expertise and similar) 10.1% 7 Supporting matter management (checklists, project planning, tracking, reporting and similar) 18.8% 13 Supporting pricing initiatives 8.7% 6 Other (please specify) 15.9% 11 What are your top three KM challenges in 2014? Answer Options Response Percent Response Count Budgetary constraints 47.1% 32 Buy-in for initiatives 29.4% 20 Change management 51.5% 35 Cooperation from other departments 10.3% 7 Lawyer contributions 22.1% 15 Meeting demand/setting priorities 25.0% 17 National or global coordination of KM 7.4% 5 Reputation (lack of or overcoming past) 1.5% 1 Support from IT 19.1% 13 Support from senior management 11.8% 8 Threatened/looming obsolescence 1.5% 1 Undefined scope/function 25.0% 17 Understanding of value 19.1% 13 Visibility among practitioners 19.1% 13 Other (please specify) 1.5% 1

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