ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG
15
2014 KM SURVEY RESULTS
What systems, processes and resources does your organization use; what role does KM play
concerning each?
Answer Options
Response
Percent
Response
Count
Client access to content 20.3% 14
Developing a formal KM strategy 26.1% 18
Document assembly 11.6% 8
Document management system (installing,
upgrading or implementing matter centricity)
13.0% 9
Email management 15.9% 11
Enterprise search 26.1% 18
Expert systems 10.1% 7
Internal collaboration with Web 2.0 8.7% 6
Litigation support (e-discovery, case management
and similar)
14.5% 10
Matter or client page or dashboard development
for internal use
11.6% 8
Matter tracking (collecting information and
reporting on matters)
8.7% 6
Portal (implementing or upgrading) 29.0% 20
Precedent development (drafting models,
implementing West km, enhancing a precedent
system and similar)
20.3% 14
Promoting existing KM resources to increase ROI 15.9% 11
Supporting business development (drafting updates
or pitch materials, tracking expertise and similar)
10.1% 7
Supporting matter management (checklists, project
planning, tracking, reporting and similar)
18.8% 13
Supporting pricing initiatives 8.7% 6
Other (please specify) 15.9% 11
What are your top three KM challenges in 2014?
Answer Options
Response
Percent
Response
Count
Budgetary constraints 47.1% 32
Buy-in for initiatives 29.4% 20
Change management 51.5% 35
Cooperation from other departments 10.3% 7
Lawyer contributions 22.1% 15
Meeting demand/setting priorities 25.0% 17
National or global coordination of KM 7.4% 5
Reputation (lack of or overcoming past) 1.5% 1
Support from IT 19.1% 13
Support from senior management 11.8% 8
Threatened/looming obsolescence 1.5% 1
Undefined scope/function 25.0% 17
Understanding of value 19.1% 13
Visibility among practitioners 19.1% 13
Other (please specify) 1.5% 1