Digital White Papers

July 2014: Knowledge Management

publication of the International Legal Technology Association

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Page 32 of 49

ILTA WHITE PAPER: JULY 2014 WWW.ILTANET.ORG 33 About the Author Toby Brown, Chief Practice Officer at Akin, Gump, Strauss, Hauer & Feld, L.L.P., works with firm partners and clients in developing alternative fee arrangements and driving new business. In past roles, he led marketing efforts and various knowledge management initiatives, including competitive intelligence, client relationships (CRM) and firm expertise. Toby has published numerous articles in journals and publications, and he has served on a number of legal service boards, bar association task forces and legal marketing organizations. Contact him at What If the Data Were Perfect? Data analytics can turn chaos into order. From a technical perspective, the process involves taking relatively unstructured data and finding the hidden structures and relationships within it. Of course, knowledge management (KM) professionals will find data analytics tools and approaches very useful, since KM is all about making information more useful or, more specifically, making it more actionable to the people who need it.

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