Peer to Peer Magazine

March 2014

The quarterly publication of the International Legal Technology Association

Issue link: http://epubs.iltanet.org/i/271291

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MARCH 2014 Issue 1 Volume 30 Peer to Peer Magazine is the quarterly publication of the International Legal Technology Association. Find out more at iltanet.org. ILLUSTRATION BY THOMAS BOUCHER, ALL RIGHTS RESERVED THE END OF IGNORANCE LAWYERS USING TECHNOLOGY TO SERVE CLIENTS AND STAY PROFITABLE 34 THE LATERALS ARE COMING! HOW ONE FIRM ADDRESSED THE CHALLENGES PRESENTED BY LATERAL ONBOARDING 28 OPPORTUNITIES IN CONSUMERIZATION | LEGAL PROJECT MANAGEMENT | ENTERPRISE SOCIAL NETWORKS | ISO 27001 CERTIFICATION | LEGAL BILLING | LESSONS LEARNED | NEW CLIENT SERVICE IN LEGAL | AND MORE peer to peer MAGAZINE Customer Service Is Job One!

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