Digital White Papers

December 2013: Business and Financial Management

publication of the International Legal Technology Association

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What network operating systems does your firm use? COMPUTER HARDWARE/ VIRTUALIZATION OFFICE APPLICATION/ SOFTWARE/LEARNING LAWYERS AND FIRMS (choose all that apply, multiple response question) 2013 responses MUST RESPOND ILTA's 2013 trending data TECHNOLOGY SURVEY Before engaging in reactive pricing and before rethinking billing structures, RECORDS MANAGEMENT/ full-service law firms must begin to understand the value they add so they can explain it. PRACTICE MANAGEMENT/KM There is nothing inherently wrong with the billing rate formula Windows 2008 Server per se. Regardless of whether one is selling sneakers or legal services and regardless of whether clients are paying by the hour or through a fixed or LITIGATION SUPPORT contingency fee, revenue must cover costs. 96% 68% Windows 2003 Server The challenge is a perceptual one in the minds of clients that have the EMAIL/MESSAGING/ capacity to bring a large segment of the work outside legal counsel used to ANTIVIRUS Windows 2012 Server do and to perform it themselves more cheaply. In doing so, they have set what they believe to be EMAIL prices for these services. The ball is now in MANAGING market our court to respond, not through gimmicks, but through a serious rethinking STORAGE/HISTORY Linux of what it is we do as lawyers and how are we going to sell it. Windows 2008 Server is now available! Windows 2003 Server 31% 31% Windows 2012 Server 21% 21% 21% 18% 18% Linux MOBILE MESSAGING Windows 2000 Server XXXX to view click here 6% 6% 11% 16% 22% Windows 2000 Server Alain Lemay is the Head of Operations for the Montreal office of NETWORK/SOFTWARE Dentons Canada LLP. Among Alain's numerous responsibilities are MANAGEMENT Novell Netware pricing and overseeing the management of client files to ensure work 2% Novell Netware is done appropriately and meets clients' expectations. Alain works REMOTE ACCESS/ INTERNET/ on developing and monitoring alternative fee closely with Danielle TELECOMMUNICATIONS Unix 2% arrangements. Contact him at alain.lemay@dentons.com. Unix olofsson@dentons.com. ANNOYANCES AND TRENDS click here for results by firm size 2% 1% 3% 2% 2013 for developing the legal project management program that is in place arrangements and legal project management. Contact her at danielle. 2% 2% 2% 2% Other BUSINESS CONTINUITY Danielle Olofsson is a knowledge management lawyer and the Marketing AND SECURITY for the Montreal office of Dentons Canada LLP. She is responsible 2% Other Lead in Montreal. TECHNOLOGY SPENDINGDanielle writes on the topics of pricing, alternative fee 0% 2% 2% 4% 7% 25% 50% 75% 100% 0% 25% 50%

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