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29 I L T A N E T . O R G empower lawyers to make data-driven decisions. Consider, for example, how a dashboard customized to illustrate a breakdown of billable hours could reduce the frequency and severity of sticker shock – not only does this help manage client expectations, it helps tear down walls that can impede client relationships. • Real-Time Communication: For everything outside of formal meetings, there's real-time communication. Automated messages, live chat capabilities, and email integration allow clients to have visibility into their case(s) and prepare for what's to come. The Time is Now Immediacy, convenience, and transparency. Today, legal clients know what they want, and they have the technology at their fingertips to find it. Law firms can leverage practice management software to rise above an increasingly competitive landscape to offer clients real-time visibility into pricing, matter updates, and create scalable processes around their most critical workflows. Close collaboration yields better legal outcomes for all. Insights gleaned during the litigation process can be used to iterate on client service programs and processes, expand offerings, enhance profitability and, ultimately, set the stage for continued growth. In the court of client opinion, digital convenience always wins. The right legal technology can help you harness the collaborative workflows that may make all the difference. ILTA Ari Treuhaft is president and COO of Litify. For years Ari has helped legal and financial teams digitally transform how they operate in order to obtain better results. Previously, he served as Head of Product at an AMLaw 100 firm where he led the law firm's adoption of Litify and helped them standardize their best practices. Now, he helps legal teams of all types realize their fullest potential with the power of Litify's platform. S I G N U P F O R O U R I L T A S M A R T B R I E F We know that the news cycle never stops and that's why we've designed ILTA SmartBrief to deliver you snapshots of the need-to-know news affecting tech professionals supporting the practice of law. Here's what else you receive with your subscription: • Reliable insights from the industry's leading resources, curated and summarized by our expert editorial team. • Easy to read newsletter designed for a two- minute read. • A simplified way to keep track of fact-based news. Industry trends are changing every day, but as part of your ILTA membership, we'll provide you with the news to stay ahead.

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