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LPSCLD21

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I L T A W H I T E P A P E R & S U R V E Y R E S U L T S | L I T I G A T I O N A N D P R A C T I C E S U P P O R T & C O R P O R A T E L E G A L D E P A R T M E N T S 18 I L T A ' S 2 0 2 1 L I T I G A T I O N & P R A C T I C E S U P P O R T S U R V E Y R E S U L T S If you outsource what are your top 3 criteria for selecting a service provider: 15% 4% 16% 8% 3% 18% 9% 11% 6% 6% 2% 0% 5% 10% 15% 20% N/A Cl ient Demand / Ap pro val Experti se / Quality Features / Capabil iti es Loc ation Pricin g Rel ation ship / History of Su ccessful Pro jects Resp onsiveness / Turn-Aro und Time Ri sk Mitigation / Rep utati on / Stab ility of the Provi der Security Suppo rt

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