Digital White Papers

Have a dedicated resource to administer the tool. Having EXP administered by one person will help preserve the system's integrity throughout the implementation process and grow the system thereafter. Create significant, varied and targeted communications and training. Efforts EXPERIENCE MATTERS AT DECHERT appeal, as well as to prioritize goals for prototype-development and phases of the rollout, always mindful of the importance of producing an intuitive and user-friendly tool for end users. In this vein, we made every effort to develop only globally required fields as part of phase one, tabling development of practice areaspecific and more complex fields for later phases. This approach will enable us to get a working prototype in front of various pilot groups and collect valuable feedback to assist in improving EXP. We're confident the knowledge captured in EXP will provide great benefits for attorneys and staff across the firm, which will, in turn, improve our client service. will be made to ensure EXP is socialized throughout the firm and considered a valuable resource. Similarly, accessibility of EXP through the firm's intranet will make the tool easy to find and use. Emphasize the importance of involvement. At every opportunity, we'll promote that EXP will only be as good as the information provided — whether in the new matter form, the HR skills form or directly in EXP. We'll make lawyers, business developers and other system users aware that EXP's success depends on their efforts to supply useful, accurate and current information at the outset of a matter, as well as through supplemental collection processes. Kelly Breslin, Director of Marketing at Julie Ketover, Director of Knowledge Dechert LLP, works directly with the Management at Dechert LLP, directs CMO to define department strategy the development and implementation and direct operations to improve of firmwide and practice area-specific efficiencies, maximize resources, KM programs and strategies designed leverage firm information and achieve to harness and deliver institutional business development objectives. Prior knowledge to attorneys in meaningful to taking on her role in marketing, Kelly practiced law for several ways in order to increase efficiency and productivity. Julie practiced years then became the director of Dechert's litigation department. law for several years before moving into knowledge management. Contact her at kelly.breslin@dechert.com. Contact her at julie.ketover@dechert.com.

• Cover