Peer to Peer: ILTA's Quarterly Magazine

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40 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | F A L L 2 0 2 1 where a particular attorney is at on a given day, they always get their mail. • A digital mailroom is the perfect way to accelerate your digital transformation by starting off in the right place with all incoming mail being digitized. • Rather than simply scanning to email, a digital mailroom unclogs your email system while providing accountability and security. • Digitizing enables whole new ways of working, for example, shared queues for docketing, A/P, A/R and large cases. Capturing From Devices From Anywhere The challenge with all this work happening outside the firm's office space is how do you get the benefit of the integrations, automated workflows, and security protocols? Some firms have chosen to just outright ban the use of home scanners, desktop printers and mobile devices. It's easy to put the policy in place, a lot harder to make it actually work. A better solution is to extend the firm's infrastructure to support these devices using home scanners or by turning iPhones into portable scanners that tie directly into the firm, where it can flow right into the firm's document workflow, getting OCR'd and leveraging integrations with your core systems to improve searchability and security. Silver Lining I have spoken with many in firm management that have a new appreciation for their legal IT professionals and are increasing their investment in IT. It's a silver lining of the pandemic as IT is no longer considered just an expense, but a strategic investment that drives the future of the firm. "Never let a good crisis go to waste" – Winston Churchill Now is the time to leverage the accelerated change fostered by the pandemic to push your firm forward in your digital transformation. ILTA Bill Bice is is the CEO at nQ Zebraworks, which is tackling the challenges created by Work From Anywhere. nQzw Queues is the workf low engine that powers more than 35% of the largest 250 law firms in the United States and 5 of the top 10 firms globally. Bill has a long history in legal technology, founding ProLaw Software at age 18, then becoming part of Thomson Reuters, where he founded the West km division. F E A T U R E S

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