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34
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egal technology is having a
moment. Investments in legal
technologies are at an all-time
high, and there are new tools
constantly hitting the market.
Almost every firm recognizes the value in using
legal technology, yet there's an open secret
in the industry that even the most popular
products struggle to gain wide adoption.
They risk becoming the dreaded "shelfware"
– technology investments that may have been
purchased with the best of intentions but fail to
gain any significant traction among end users
at the firm.
Technology is only as effective as its ability
to influence and augment end user behavior.
Legal technology that's not being used is not
going to move the industry forward, and it will
only serve as a drag on firms that are trying
to become more innovative in their delivery
of legal services. So what can innovation
and knowledge management teams do to
successfully identify, evaluate and implement
technology to get maximum user engagement
and adoption?
Achieve KM Success
with these Keys to
Technology Adoption
by Will Norton
