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KMMKT20

publication of the International Legal Technology Association

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I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 14 2 0 2 0 K N O W L E D G E M A N A G E M E N T S U R V E Y R E S U L T S What were your organization's top three broad areas of focus for KM in 2020? What were your top three KM challenges in 2020? ILTA Knowledge Management Survey 2020 Precedent development... Promoting existing KM... Supporting Business... Supporting Matter... Supporting Pricing... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ILTA Knowledge Management Survey 2020 55 / 64 Q37 What were your organization's top three broad areas of focus for KM in 2020? Answered: 8 Skipped: 10 Client access to content Data Analytics Developing a formal KM... Document Assembly Document Automation Document Management... Email Management Enterprise Search Experience Management... Expert Systems Innovation Internal Collaboration Litigation Support... Machine Learning Matter or Client page ... Matter tracking... New portal (implementin... Piloting new technology Supporting Pricing Initiatives Supporting Matter Management generally (with checklists, project planning, tracking, reporting, and similar) Supporting Business Development (draing legal updates for clients, preparing pitch materials, or tracking internal expertise or matters) Promoting existing KM resources to increase ROI Precedent development (draing Models, implementing WestLaw KM, or designing or enhancing a precedent system) New portal (implementing or upgrading) Matter tracking (collecting information and reporting on matters) Matter or Client page or dashboard development for internal use Litigation Support (e-discovery, case management, and similar) Experience Management System Document Management System (installing, upgrading, or implementing matter-centricity) Developing a formal KM strategy ILTA Knowledge Management Survey 2020 58 / 64 Q38 What were your top three KM challenges in 2020? Answered: 8 Skipped: 10 Adoption Budgetary constraints Buy-in for initiatives Change Management Cooperation from other... Information Technology... Lawyer contributions Meeting demand/setti... National/global coordination... Size of team Undefined scope/function Understanding of value Visibility among... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Cooperation from other departments Information Technology support Meeting demand/setting priorities National/global coordination of KM Visibility among practitioners

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