Digital White Papers

KMMKT20

publication of the International Legal Technology Association

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I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 34 L egal technology is having a moment. Investments in legal technologies are at an all-time high, and there are new tools constantly hitting the market. Almost every firm recognizes the value in using legal technology, yet there's an open secret in the industry that even the most popular products struggle to gain wide adoption. They risk becoming the dreaded "shelfware" – technology investments that may have been purchased with the best of intentions but fail to gain any significant traction among end users at the firm. Technology is only as effective as its ability to influence and augment end user behavior. Legal technology that's not being used is not going to move the industry forward, and it will only serve as a drag on firms that are trying to become more innovative in their delivery of legal services. So what can innovation and knowledge management teams do to successfully identify, evaluate and implement technology to get maximum user engagement and adoption? Achieve KM Success with these Keys to Technology Adoption by Will Norton

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