Digital White Papers

KMMKT20

publication of the International Legal Technology Association

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I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 29 O ver the last three years, a KM professional's role has morphed; no longer is the focus on what can now comfortably be called "traditional" KM (managing precedents, creating portals, document automation, etc.). Instead, the role blurs the line across various disciplines - data analytics, managing AI projects, transaction management, etc. A knowledge management (KM) function is a necessity in law firms. What remains surprising is that the benefits of having a dedicated well-staffed and well funded KM function are still frequently questioned. KM teams today vary in maturity (proven year on year impact) and diversity (functional skills and requirements). In this article, I describe the foundational argument for Knowledge Managers, the benefits of a KM team, and three projects to be leveraged to demonstrate business value. Defining knowledge management Knowledge Management (KM) as a discipline has now been around for some time and has evolved substantially from its early beginnings in the 1980s. Changing Role of Knowledge Managers by Abhijat Saraswat

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