P2P

Winter2020

Peer to Peer: ILTA's Quarterly Magazine

Issue link: https://epubs.iltanet.org/i/1323358

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49 I L T A N E T . O R G Evidence of ROI for Automating NonBillable Hours HAVE YOU ENCOUNTERED HURDLES WHEN TRYING TO AUTOMATE? Many law firms find mixed results from automation. Some solutions fail to live up to their promises, due to limitations of the vendor, internal resistance to change, or both. As a systems integrator, we have a somewhat unique perspective at I-nnovate. We take a hollistic view of law firm systems and how they function — all solutions and human touch points included. REAL-WORLD EXAMPLES OF AUTOMATION SUCCESS Automation sucess, especially at mid-sized and large firms, can feel a little embarassing. Some of the best stories may never be told. Why? The biggest improvements seem like obvious choices, high-ROI choices that should have been made sooner. Few large firms want to associate their reputation with stories like that. • At an AmLaw 200 Firm, Automation Found 120,000 Inactive Matters and Resolved 80,000 At a firm with over 450 attorneys in the Southeast region of the US, they found compliance difficult in their inactive matter review procedure. The firm accumulated over 120K inactive matters in their financial/practice management system. The sheer volume of inactive matters created massive conflict reports, administrative labor, and delays, in new matter requests. If time is money, they were starting new matters at a loss. Within a few weeks of implementation, billing attorneys resolved over 80K inactive matters, individually spending minutes or hours to do so. A custom process tied together multiple systems into a custom UI that met the usability requirements of even the most stubborn and seasoned attorneys. Conflict reports in new matter requests shrank to a fraction of their previous size, and days or even weeks were removed from new matter intake. SM Enterprise Automation Solutions NNOVATE I Law Firm Automation Solutions Ranked by Popularity These categories represent the most popular law firm automation areas on Google. You can see the search terms we used at the end of the whitepaper. Solutions for these areas exist in many forms, from single apps to massive practice management software. I The Most "Popular" Forms of Automation Non- 0 5 10 15 20 25 Count Tr a n sc ri b in g Softwa re Kn ow le d g e Ma n a g e m e nt D i gita l S i gnatur e s Acco u nts Pa ya b le Do cu m e nt M a n a g e m e nt Sc h e d u lin g N e w B u sin e ss In ta k e Ta sk Ma n a g e m e nt C lie nt C o m m u n ic atio n B illin g Do c u m e nt Asse m b ly LAW FIRM AUTOMATION SOLUTIONS RANKED BY POPULARITY These categories represent the most popular law firm automation areas on Google. Solutions for these areas exist in many forms, from single apps to massive practice management software.

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