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42
N
ow is not the time to rely on
the same old same old.
Mattern has been
conducting cost recovery
studies since 2004. During
this time, we have seen economic slowdowns and
recessions, unapparelled lateral movement of
associates, a multitude of mergers, acquisitions,
and international expansion--and now a pandemic.
With every challenge, there are opportunities—
this time, one of those opportunities is the
recovery of litigation support and e-Discovery
costs. Historically, firms had absorbed at least
some of these costs, and while that was untenable
before the pandemic, it is certainly not sustainable
moving forward. The good news is, firms that have
been experimenting with new delivery models
in this support service area are seeing significant
increases in the recovery of costs while offering
greater value to their clients.
Looking Back: Models and
Recovery Rates
With big data and the resulting explosion of
electronic documents, texts, images and voicemails
that are subject to discovery, the cost burden of
Now More than Ever,
How You Charge Clients
for Litigation Support
Services Matters
by Nathan Curtis, IGP
