P2P

Summer20201

Peer to Peer: ILTA's Quarterly Magazine

Issue link: https://epubs.iltanet.org/i/1264976

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27 I L T A N E T . O R G E ngaging with customers in product design is something we take part in everyday - it's central to our business. From customising solutions for iManage, to data migration suites and custom technical support offerings, we listen and partner with our customers to design bespoke add-ons and packages in a way that makes almost every step of design and delivery collaborative. So, when I heard that the theme for this edition of Peer to Peer magazine was 'Community Engagement and Technology', I was keen to take part. Since 2005, we have been designing solutions utilising input from our clients, designing bespoke solutions not just for them, but with them. Using their own pain-points, process difficulties and work product headaches as catalysts, we develop out-of-the-box tools that clearly meet market need - because they were imagined by our clients themselves. Although community engagement is pivotal for all our products, it would be difficult to think of a tool that highlights our passion for collaboration more than Blueprint, our solution for Knowledge Management. The Blueprint Story The Blueprint story began way back in 2015, when our team started working alongside lawyers from a range of firms to learn how they perceived knowledge, how it played a role in their businesses – and how technology could make the collection and sharing of know-how easier. Carrying out investigative interviews, workshops, focus groups, surveys, and in-depth research on the practice of Knowledge Management, we found that firms needed a tool which would enable them to work smarter with key best practice documents (with security measures maintained) whilst engaging every member of staff with knowledge strategies. In enabling all individuals within the firm to contribute documents to their respective knowledge library, the responsibility – and the benefits – of KM would be shared. And so, in 2016 Blueprint was born to give iManage users a simple, intuitive and affordable way to work to either build on a structured knowledge strategy or to build one from scratch. Blueprint is built with Community Engagement at its core and with this, it needed to be easy to use in order to make it easy for teams to contribute and share knowledge. With Blueprint, document nominations are sent directly into Blueprint from iManage Work with all associated metadata and security maintained. Documents can be nominated by all staff, who can then add insight regarding how the documents they used and nominated helped them. These documents are then approved by the firm's knowledge 'gatekeepers', who use the document and the context around it to categorise documents and store them within a curated database, which is then easily searchable by all staff. We're proud of the community engagement that Blueprint empowers our clients to achieve, enabling their teams to not only collaborate on the firm's overall knowledge library, but also on a smaller scale with practice groups and case teams. With colleagues able to easily comment on documents, tag others in conversation threads, like and favourite documents, as well as share search bundles with their peers – they can easily collaborate on piecing together the knowledge they need to provide the best service they can to clients. From the ground up, Blueprint was designed by users, with users in mind, to equip them with a tool which truly utilised the knowledge within their teams of experts. In 2018, we welcomed Al Tamimi as the first adopters of Blueprint, and since then the application has grown from strength to strength.

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