P2P

Spring2020

Peer to Peer: ILTA's Quarterly Magazine

Issue link: https://epubs.iltanet.org/i/1227987

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9 I L T A N E T . O R G A rtificial intelligence has been a catalyst for improvement for many companies. The most common way that companies have used this technolo is to augment their employees' productivity. One example: as financial analysts use artificial intelligence to better process market data regarding their clients' interests and portfolios, they can provide more robust service without expending additional ener. The result is improvement across the board: financial firms remain competitive, employees retain their jobs, and clients receive improved support and guidance. This example holds true across several other industries and in any field that requires human discernment. Law, medicine, academia, and marketing are all complicated fields that demand its practitioners examine tremendous amounts of data before determining a course of action. Artificial intelligence and automation offer companies a new way to approach their work. Through document analysis, data processing, and workflow automation, businesses can become more competitive without eliminating valuable members of their workforces. Background: Productivity Enhancements and Employee Realignment Improvements in white-collar environments stem from essential improvements in software coding and artificial intelligence. There are three fundamental methods by which digital automation reached its present state: • Advanced Algorithms - The term "algorithm" represents software code that includes at least one command with a trigger. Every piece of software uses these triggers to turn the user's inputs into meaningful commands and produce the desired results. Rather than developing a new programming language, advancements have come through taking existing languages such as Python, C++, Java, LISP, and Prolog and enhancing their ability to manage artificial intelligence. • Self-Improving Code - A major hurdle standing in the way of advanced automation has traditionally been the inability for code to re-write itself. This hurdle meant that AI had to exist within the confines of the capabilities of the people who designed it. There have been substantial improvements in this regard as companies including Google have developed AI systems that can outcompete humans in areas that have traditionally been beyond computers' capabilities. The main method involved in this process is neural networking. While the scope of each network has been narrow (such as to understand and win the traditional game of Go; and more recently, to overcome competitive players in the complicated strate game StarCraft II), the takeaways have broad applications. • Machine Learning - The final step was to build on the ability of code to improve itself by creating multiple versions that could create and contrast multiple interpretations of data. The previous examples of complicated strate games showcase the potential of these networks. Now, set in environments that have far more data than humans could individually process, modern artificial intelligence can discern patterns and make recommendations that would elude even the most talented and attentive human minds.

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