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I L T A W H I T E P A P E R | C O R P O R A T E L E G A L D E P A R T M E N T S 15 Ryan Steadman is Chief Revenue Officer at Zero, innovative AI-based email management for law firms. Ryan leads Zero's vision and execution for growth, expanding their global footprint, and ensuring a world-class customer experience. He has over two decades of experience delivering disruptive and emerging technology to professional services organizations world-wide, and deep subject-matter expertise across a wide spectrum of essential business processes. law firm level) a range of ideas, based on relevant historical information, for new service delivery models. That can be an enormous opportunity for law firms in particular to start figuring things that were previously difficult to understand: What are the win/ loss ratios of our lawyers or teams? Which of our practices are doing exceptionally well and which ones are not? Which client relationships are ultimately the most valuable? Metrics like these not only have value from a profitability standpoint, but also give us a much more robust capacity for future planning. If there is a high-performing practice area that coincides with increasing activity, the firm can immediately start scaling up and search for additional talent to keep pace with the forecast growth. Whether you are analyzing practice areas or specific legal jurisdictions or specific areas within a regulatory framework, it's very difficult to map out and measure future-based performance models without having good data. Extracting and organizing that data into actionable intelligence is something AI is very, very good at. Let me give you a specific example focused on what may seem like a very mundane activity that every lawyer is engaged in every day: email. AI now has the ability to automate email compliance, accurately filing emails into respective silos or document systems, and to perform sophisticated content analysis, determining which emails should be filed and where, and which emails shouldn't be filed at all. This is what I call the first generation of AI-enabled automation, and it's something that can enhance operations significantly without disrupting everyday workflows. Now consider that law firms and enterprises generate massive amounts of unstructured data that can be analyzed – not just emails, but all sorts of documents and other forms of important, subject- matter-related content that isn't typically found in an Excel file or a CSV database. There is virtually no limit to the insights we can learn from the next generation of predictive AI. When we introduce AI to a law firm or legal department, we have an opportunity not only to help lawyers focus on more important tasks and do better creative thinking, but we can also dramatically streamline and automate the interpretation of big data in a way that stakeholders can understand and leverage. ILTA H O W T H E F U T U R E O F A I , A U T O M A T I O N A N D D A T A W I L L I M P A C T G E N E R A L C O U N S E L S T H E R E ' S M O R E O N L I N E ! Want to learn more? You're in luck! Click the link below to listen to the audio that corresponds to this article! click here »

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