Peer to Peer Magazine

36 This exercise involves a deeper look at the social dimensions of a problem by having formal discussions with staff about the process or workflow issues that frustrate them most. This requires empathetic listening and an opportunity for them to share personal experiences and ideas. Only then can a firm identify what shifts will have the greatest impact with the least amount of burden. Assessing the human perspective and taking action on those insights provides a roadmap for meaningful change. Sometimes it's a matter of reintroducing existing and underutilized technolo; other times it will demand the acquisition of new technolo. Engaging in this type of firm-wide introspection might seem like an enormous and risky endeavor but the hard work of looking inward will have immeasurable rewards. Returns are realized not only on firm profitability and higher client satisfaction levels but — most significantly — an upswing in wellbeing for your firm's biggest asset: your lawyers. ILTA N AT I O N A L S U I C I D E P R E V E N T I O N A W A R E N E S S M O N T H September was National Suicide Prevention Awareness Month. Over the last few years, there has been an ever increasing need in the legal profession to talk openly about the highly taboo and, sometimes, stigmatized topic of suicide. Suicide knows no stranger and can affect anyone regardless of background, gender or age. In an industry that can be highly stressful, I would encourage everyone to read the below article and review the resources currently available within your firm. I believe we can all benefit from the honest conversations about mental health conditions and suicide. One conversation could change a life. — Kara Portwood ILTA's Board, Director at Large For more information, please reach out directly to the (US) National Suicide Prevention Lifeline. Please call 1-800- 273-8255; a qualified professional is available 24 hours a day. Welcome to the Fall edition the ILTA podcast "What Went Wrong". Often, we hear that the mistakes are what make our fate. During this podcast series we will find out what should have happened, what actually happened, and then dive into lessons learned. Knowing that hard work often breeds success, we want to know how a "What Went Wrong" moment changed the course of a career, an idea, or a life. Today, ILTA welcomes Seth Silapasvang as he sits down with Beth Anne Stuebe, Senior Content Manager. Seth is the Director of Information Technology, Hoge Fenton Jones & Appel, Inc. and is a member of the ILTA Tech Solutions CCT, active ILTA volunteer and blogger, and recently attended ILTACON 2019 in Florida. L I S T E N T O P O D C A S T AT I L TA N E T. O R G / F A L L - 2 0 1 9 E P I S O D E 4 : W E L L , T H I S W E N T B E T T E R T H A N P L A N N E D

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