Digital White Papers

61 WWW.ILTANET.ORG | ILTA WHITE PAPER KNOWLEDGE MANAGEMENT Sharepoint sites depending on your organization's level of sophistication. » Actively manage subscriptions by tracking usage, eliminating overlapping subscriptions, staying in touch with providers and giving them feedback where possible. Conclusion There are numerous knowledge workstreams, and it is the level of their maturity that determines whether an organization's KM program is basic, intermediate or advanced. To move from level to level as quickly and directly as possible we recommend creating a roadmap prioritizing three to four of the workstreams and using the practical tips discussed above. As with any journey, you should expect some roadblocks along the way and be willing to adjust your roadmap accordingly. Happy and quick travels! ILTA Workstream 9: Library and Information Resources There are oen cost and time savings to be gained in managing library, information and other externally produced content. » Advanced: The program might have a wide range of library and information resources available with a high level of awareness and usage, and best practices in relation to managing subscriptions and renewals. » Intermediate: The program likely has a core set of materials available that the majority of employees use. » Basic: The program might have a few information resources available for a narrow user pool. To advance your library and information resources workstream: » Identify what resources you have and ensure there is a sound business case for key products by reviewing usage statistics and/ or polling users. » Fill the gaps by purchasing new resources or expanding existing subscriptions. Be sure to engage your procurement team, if one exists, and to centralize the procurement process to leverage buying power (e.g., negotiating a subscription package for multiple offices). » Publicize and make available all resources using tactics such as email summaries, hyperlinked Word documents or filterable Avoid the Long and Winding Road: Develop a KM Roadmap MARK FORD Mark Ford is Chief Knowledge Officer at Baker McKenzie, where he leads a team of nearly 300 knowledge professionals. He joined the firm in June 2015 after spending more than 20 years at Clifford Chance, first as a lawyer and then in a variety of knowledge management- related roles. He was a pioneer in the development of client-facing online services and led the implementation of a firm-wide document automation initiative. He is also a musician and has made more than 15 recordings with The Purcell Singers, a choir which he founded and conducts.

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