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67 WWW.ILTANET.ORG | ILTA WHITE PAPER KNOWLEDGE MANAGEMENT From Content Aggregation to Content Intelligence are more likely to have close relationships with all legal and business publishers than CI tool vendors that also publish and sell content (like Bloomberg/BNA and Lexis). Be aware that some legal publishers like Lexis and Westlaw require an additional agreement to stream their content through a CI tool. Be conscious of the deployment time it will take to implement a CI tool. It is best to use a project manager, since it will likely take at least three months to get all your feeds and alerts onto any new system and sync users from your HR or AD system. You will likely need to dedicate one or more full-time equivalents to managing and maintaining the CI platform. Plan for some lawyer training and a feedback loop. Finally, remember that what lawyers want most out of a CI tool is the ability to keep up on a real-time basis with the latest information that impacts their practice and clients. The closer your CI strategy is aligned to the business strategy of your organization, the more successful you will be in meeting the needs of your lawyers and firm. Actionable information leads to beer client service. ILTA Let's take a look at the CI market players in the legal sector. Here I provide a brief synopsis of each CI market player as well as the key functionality that each vendor provides (updated as of February 2018). You should confirm that the key functionality outlined above is provided by your vendor of choice. Look for a content aggregation tool that makes use of the latest technology to help you move up the value chain by delivering CI that can be used to make key decisions and provide better client service. » BNAConvergence – The strength of BNAConvergence, now part of Bloomberg Law, is the proprietary BNA legal newsletter content and the vast collection of Bloomberg sources. BNAConvergence provides pre-built dashboards that can be filtered to ensure relevance, and deep search capability and trending analysis. A mobile version is also available for on-the- go access. » InfoNgen – This offering describes itself as a real-time discovery engine for business, finance and information professionals that automatically monitors and extracts highly relevant information. While a relative newcomer in the legal sector, it provides a sophisticated user portal platform that aggregates and indexes all content and automatically tags it with InfoNgen's robust meta-data. » LexisNexis Newsdesk – A relatively new product that came about as a result of the LexisNexis acquisition of Moreover Technologies in 2015. The combination of LexisNexis premium content, which includes "The Wall Street Journal" and thousands of other business, legal and news sources, together with the Moreover Technologies current awareness and media monitoring tool, makes it a formidable competitor in the CI space. » Manzama – This company has developed a strong following among law firm marketing departments, primarily for monitoring a wider range of news and social media sources focused on business development and competitive intelligence. It also provides professionally prepared premium intelligence reports created by in-house industry analysts. Most recently it has developed a new product called Signals. » Ozmosys – One of the first content aggregation, search, alerting and content delivery tools, this is used by large enterprises to control information overload. Ozmosys consolidates high-value information from leading content providers and publishers and removes barriers found in typical distribution methods. Most recently, Ozmosys has developed a new platform called "Open Alerts" which provides a customizable end-user dashboard. » Vable – Formerly known as Linex, Vable is a UK-based CI tool that has made significant inroads in the U.S. with law firm clients. Their content automation platform was completely overhauled in late 2016 and now uses IBM Watson search to power its taxonomy and search engine. Tip: Manzama provides a handy News Aggregation Platform Evaluation form that is helpful as you begin evaluating platforms. View the form at bit.ly/ MJ18Manzama. STEVE A. LASTRES Steve Lastres is Director of Knowledge Management Services for Debevoise & Plimpton LLP (www.debevoise.com). He manages the firm's information and knowledge management initiatives with the assistance of a dedicated team of research, knowledge management ("KM"), and technical services analysts. Steve works with a KM Task Force in charge of the firm's KM effort to develop and implement an effective KM strategy for the firm. He joined the firm in May 2005. Steve received a J.D. degree from New York Law School in 2003 where he received the Daniel Finkelstein Writing Award. He is a member of the Bars of New Jersey and New York. He received a Masters in Library Science with a Distinguished Achievement Award in Information and Library Science from Pratt Institute in 1996, and a undergraduate degree in Business Administration from Pace University. Prior to joining the firm, he was previously employed by the law firms of Arnold & Porter LLP and Fulbright & Jaworski LLP as a Librarian and Information and Knowledge Management professional.

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