KNOWLEDGE MANAGEMENT
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Avoid the Long and Winding Road: Develop a KM Roadmap
Many organizations are taking stock of their knowledge
management (KM) programs as a means to cut costs,
increase quality and innovate. KM programs generally
span three development levels (basic, intermediate and
advanced) determined by the maturation state of nine
knowledge workstreams. This article will summarize the
knowledge workstreams and provide practical tips for their
implementation in order to help you dra a KM roadmap to
move from one development level to another.
Your KM roadmap consists of the workstreams and areas
you prioritize. We recommend that you prioritize three to
four and reassess progress against those priorities every few
months. We encourage you to plan big but start small with
quick and easy wins and to be flexible and adaptable with your
roadmap in order to respond to changes in people, laws and
technology. As you read through this article, consider puing
a check next to the issues that most resonate; this could help
form the basis of your KM roadmap.
Workstream 1: KM Strategy and Resources
An important part of any KM program is setting strategic
goals and identifying the resources you will need to help
support the strategy.
ยป Advanced: A strategic KM plan is in place across the entire
organization with a strong team and significant budget
supported by a leadership team that recognizes the value
of KM.
by Emily Colantino, and Mark Ford of Baker & McKenzie
Avoid the Long and Winding
Road: Develop a KM Roadmap
