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KM18

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KNOWLEDGE MANAGEMENT 41 WWW.ILTANET.ORG | ILTA WHITE PAPER What Legal KM Professionals Can Learn from KM in the Big Four Even the casual reader of the legal press cannot miss the news that the Big Four are expanding into the legal market. As innovators and trend-spoers, law firm knowledge management (KM) professionals can benefit from understanding KM practices in Big Four consulting companies to learn from their example and consider their impact on the changing legal marketplace. Vishal Agnihotri has two decades of experience in KM, including working for two of the Big Four firms, KPMG and EY. She moved into the legal space nearly four years ago as the first Chief Knowledge Officer (CKO) at Akerman and is currently the CKO at Hinshaw & Culbertson. I met with Agnihotri to discuss KM in the Big Four. We had a wide-ranging discussion about staffing, responsibilities, collaboration technology, adoption and experience capture. Approach to KM Staffing Due to the size and scale of Big Four firms, the typical ratio of KM professionals to client-facing professionals is the same or even smaller than at most law firms. While at EY, Agnihotri's team of 12 reports served 7,000 in the Americas Financial Service Office. For a firm of almost 200,000 people worldwide, the global knowledge team was 750 people strong (a 266:1 ratio). About 300 people of those 750 were in EY India and were responsible for research and content management. At KPMG, the country specific and service line KM groups reported to the senior partners at the member firm, country or practice group level, but took direction on overall knowledge strategy from the global CKO. by Cindy Thurston Bare of Foundation Soware Group, and Vishal Agnihotri of Hinshaw & Culbertson LLP What Legal KM Professionals Can Learn from KM in the Big Four

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