Digital White Papers

5 WWW.ILTANET.ORG | ILTA WHITE PAPER KNOWLEDGE MANAGEMENT KM Structure Most responding organizations have a separate KM department, reversing the slight drop from 51% (2016) to 58% (2018). Interestingly, leaders of KM departments with a "Knowledge Management Degree or Certificate" rose from a single respondent (2016) to 10 respondents (2018). More individuals with law library or technology backgrounds are taking leadership of legal KM departments, with the percentage of librarians in leadership positions rising from 24% (2016) to 33% (2018), and the percentage of technologists at the helm rising from 18% (2016) to 22% (2018). Library (56%) continued to report most heavily to KM, with Intranet/Portal Management (52%) and Research (42%) next. Innovation/R&D, Machine Learning and Data Analytics as functions reporting to KM made a strong showing in this year's results, at 40%, 32% and 26%, respectively. KM administration has become more centralized in one office that supports all locations, rising from 41% (2016) to 50% (2018) and reversing the historical trend between 2008 and 2016. Resources More respondents report having a separate KM budget, but the share is still less than half at 49% (2018) as compared to 40% (2008). Of those, 5% reported that their budget "increased significantly;" conversely, 3% saw a significant decline in budgeting for the 2018 calendar year. One notable change in 2018 is the share of the KM budget going to soware licenses at nearly 70%. Salaries and benefits (47%) were eclipsed by soware licenses as highest expenditures, followed by non-soware external resources (subscriptions or purchases) (34%) and consultants/development (29%). Overall, as one respondent nicely phrased it, the goal of most KM departments is to be the "Firm's trusted resource for knowledge, collaboration, and innovation." ILTA 2018 KM Survey: Growth, New Technology, and Familiar Challenges Which of the following were the top three components of your 2018 KM budget? Graphed by individual choice. Consultants and Development 29% Internal Meetings 9% KM Incentives 12% Non-software external resources (subscriptions or purchases) 34% Research and Development 23% Salaries and benefits 47% Seminars and conferences 24% Software licenses 69% Training and continuing education for others 23% Travel 9% Promotion 1% Other 4%

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