KNOWLEDGE MANAGEMENT
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While Hallmark suggests the appropriate gi for a ten-
year anniversary is tin or aluminum, we believe there are lots of
gold nuggets to be found in this year's KM survey. Beginning in
2008, ILTA has conducted legal KM surveys of law firms and legal
departments every two years. While there were few surprises in
the 2018 results, many of the trends seen in 2016 continued into
the current calendar year. One particularly bright note is that
more than one-third of the respondents believe that KM staffing
will increase over the next year, and several believe that increase
will be significant.
As in prior years, the survey asked for one response per
organization from the person most knowledgeable of or directly
responsible for KM within the enterprise. We received 156
responses this year, the most survey responses collected to date.
The following summarizes key findings from the survey, followed
by the full results.
Who Participated
The overwhelming majority of responding organizations
continue to be law firms at 94%, with 1,000+ aorney
firms comprising more than a quarter of the respondents.
Organizations with 50 or fewer aorneys saw a slight rise
in participation from slightly over 10% (2016) to 14% (2018).
Reflecting an expanding global focus, organizations operating
in a single country dropped from 56% (2016) to 44% (2018), while
the number operating in six or more countries rose from 18%
(2016) to 30% (2018).
by Amy Halverson of Wilson Sonsini Goodrich & Rosati, PC
and Daniel Wood of Womble Bond Dickinson (US) LLP
ILTA 2018 KM Survey:
Growth, New Technology,
and Familiar Challenges
ILTA 2018 KM Survey: Growth, New Technology, and Familiar Challenges