Peer to Peer Magazine

Fall 2018

The quarterly publication of the International Legal Technology Association

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P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | F A L L 2 0 1 8 13 to reach out to our Director of Professional Development, Hannah Fabrikant, to see if she had any recommendations. She immediately referred me to Steve Gluckman at LawFirmElearning (LFE) citing the company's ability to create engaging "bite-sized" learning resources from a variety of inputs that resonate with lawyers. LFE took our preconceived notions of on-demand learning as dry, boring, and dull and completely flipped them on their heads. They make learning engaging, interactive, entertaining, and memorable … while also practical, actionable, effective, and efficient. We ended up creating a series of energetic "YouTube-like" videos together that were brief and targeted and allowed for access anytime, anywhere, on any device. Our training team, managed by Claire Morris, worked closely with the LawFirmElearning team so that we could deliver these on-demand resources rapidly to align with several complex rollouts running in parallel. Has this approach worked? Yes! This past Fall our CIO, Peter Owings, and I traveled to our Washington, DC office to present on this initiative to the All Associate and Staff Attorney lunch meeting at the request of the office's Managing Partner. The feedback we received was extremely positive and our lawyers were thrilled. Since then we have received extremely positive feedback from across the firm and have user access data that demonstrates widespread adoption. Based on our experience, I encourage all in our industry to look to this interactive, on-demand, bite-size approach to end-user training. To that end, over the coming months, you will be invited to a demonstration-based webinar and an associated podcast interview where Steve and I will outline what we did, how we did it, what worked and what lessons we learned along the way. We hope you'll join us. ILTA "G et ready to transform the industry!" Those were the words of McDermott, Will & Emery Chaiman, Ira Coleman, as I was offered the opportunity to join the firm as Senior Director of Technolo Support. MWE has a phenomenal leadership team and attorneys and staff who embrace innovative technolo that makes it easier for them to serve their clients. Since joining the firm, my goal has been to have our technolo teams respond to our internal legal team requests just as rapidly, professionally and effectively as our attorneys responded to firm clients. To meet this overarching objective, we created a multifaceted strate that included, among other things, implementation of a new client relationship management tool, document co-authoring, workplace social media tools, electronic billing, billings and collection dashboards, conference room smart boards, online collaboration and much more (including a new operating system and the newest version of every product under our roof). Admittedly, that's a lot of change over a relatively short period of time (approximately 15 months) and requires a significant amount change management and, most importantly, end-user training. The firm invested a significant amount of time and money to address these initiatives and the ability for our attorneys and staff to do their jobs hung in the balance. It was essential that we educate everyone effectively and efficiently to ensure user acceptance and adoption across the board. The big question was "How?" I knew we needed to do something different; something that would allow us to create training resources that our busy lawyers and staff would actually use. Something that addressed the way THEY wanted to learn. I decided McDermott's Technolo Education Strate and Why Innovation Matters B E S T P R A C T I C E S B Y J E N N I F E R C U E N O T A N D S T E V E G L U C K M A N A Partnership with LawFirmElearning

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