Peer to Peer Magazine

Summer 2018

The quarterly publication of the International Legal Technology Association

Issue link: http://epubs.iltanet.org/i/1025033

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7 WWW.ILTANET.ORG BEST PRACTICES Using Collaboration Tools to Deliver Amazing Client Experiences Barr recommends promoting business agility by "enabling people to get work done, to be productive but also enabling them to connect with the right people and find the right information." The best way to do this? By embedding collaboration into your work process, allowing you to: » Make knowledge discoverable. » Create team connections. » Make decisions more quickly. » Break down silos and reduce information overload. » Reduce email traffic and inefficiency. Try New Things — and Avoid Becoming Digital Prey Older businesses are feeling the pressure to keep pace with newer businesses that have enjoyed the advantage of technology from day one. Established organizations, like many law firms, must start trying new things or risk losing their clients to others who can offer beer experiences. Try something new: » Rather than just automating existing processes, take the opportunity to innovate. » Test and use data to make beer decisions. » Move from linear processes to modular, nimble systems. » Shi focus from your product and services to improved experiences. » Adopt a culture of innovation - remember that people drive transformation. The expectations and demands of clients will continue to evolve. Businesses should equip themselves now to adapt for the future by adopting secure, intelligent collaboration tools that deliver amazing client experiences. These client experiences lead to meaningful relationships that will be beneficial for your business. P2P The rise of SaaS has made consumers more aware of the importance of security. They are displaying a new depth of knowledge and asking key questions about access, data protection and application integrations. Businesses must make the security of their cloud- based tool a top priority to protect their clients and themselves. "For us at HighQ, this is really a crucial aspect around security — differentiating between what we would consider to be enterprise-grade security and what is more suited to the consumer world," said Stuart Barr, chief strategy officer at HighQ. While the security of a simple file-sharing platform may be good enough for family snapshots, businesses dealing with sensitive client information have to be more discerning. Consider tools that can offer a private cloud, hybrid storage, a dedicated instance, encryption key management, relevant security certifications and data sovereignty controls. Put Great Usability on the List of Security Requirements As legal departments consider secure collaboration platforms, they are discovering that usability is absolutely essential. You can adopt secure technology but if your team members are confused or frustrated they will bypass approved systems in favor of familiar consumer-grade tools, puing your data at risk. Eliminate the temptation to rely on less secure, consumer-grade soware by selecting tools that have a great user experience. "We have been shown how easy, powerful and simple it can be. IT does not need to be complex." Barr said. "You can have the best of both worlds. You can have the fantastic user experience and the simplicity of consumer-grade tools with the power and control you need for an enterprise system." Make Sure Agility, Flexibility and Responsiveness Are on the Priority List Equipped with secure collaboration platforms, legal departments can beer understand how clients and external stakeholders are engaging with content. By identifying activity paerns including how, where and when users are active you can develop beer business practices.

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